Who we work with...
We work with a variety of small and mid-size residential and land development firms.
These firms build
between 150 and 1,000 residential homes as well as apartments, commercial
buildings and community infrastructure.
How many of these statements are true for you?
My sales staff produced at an adequate level over the past five years, but even with lowered expectations, sales are not up to par.
I know the
market has changed, but my staff has not responded well. How do I get the sales staff to
“step up their game?”
Because many of my sales staff joined the industry in the past five to six years, I'm not sure they understand the sales process.
My staff have never experienced a down market. How can I be sure that the sales staff is taking advantage of every sales opportunity?
With all the negative media and confusing market reports, morale is low.
How do I get
my Management staff to sustain performance and keep people motivated and committed?
My best performers are leaving while marginal performers are not being held accountable.
My margins are too low for bonuses or monetary incentives. How I get my good performers to stay while
improving the output of other employees?
Customers are demanding a much higher level of service and bypassing my staff to complain to management.
Buyers are now expecting lower prices, immediate responses to their issues, and
perfect quality. How do I prepare
my staff to manage these expectations?
With the downturn in the market, I expect my staff to "raise the bar", but they are complaining and sulking.
How do I get my staff to be
proactive, prompt, and accountable for providing excellent customer service?
Clients are successful working with us when...
They believe in monitoring and measuring results.
What you can't
measure you can't control, and maintaining control is critical in today's
market. If you're committed to improving
results, we would like to help you succeed.
They are determined to do "what it takes" to improve productivity and eliminate waste.
If you want to succeed by taking shortcuts, we
are not for you. If you want to play the
game like a pro, we will support you.
They adhere to high standards of customer service and satisfaction.
All processes and products should be designed to satisfy the customer. Businesses that embrace this principle have a
competitive advantage that cannot be easily duplicated.
The demand action, communication, training and change.
Performance improvement will not happen by
scheduling a few events. Performance
improvement requires the disciplined application of the
fundamentals; excellent management, solid sales process, tight jobsite
controls, and superior customer service.
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Is This For You? 
